Latest Customer Service News
How to Boost Digital Transformation Using Data
The need to boost digital transformation has never been more obvious. The…
Is IT outsourcing moving from SLAs to XLAs?
The sweeping powers of digitization and customer-centricity are shaping the business world…
5 Ways Digital Technologies Will Change the Field Service Industry
The global pandemic has had a major influence on the way different…
7 Steps to Building a Better Customer Service Strategy in 2021
The start of a new year is always a good time to…
How Small Businesses Can Leverage Marketing Analytics for Better Customer Experience
Big data has revolutionized marketing. However, you have to think of big…
How Technology Can Enhance the Agent’s Ability to Deliver Superior Experiences
Over the last few years, there have been a number of technological…
The Perfect Holiday Guide for Small Business Client Gifts
If you are on the fence about giving your clients a holiday…
The Secret to Good Customer Service? Real People.
According to Jill Nelson, CEO and founder of Ruby Receptionists, phone calls…
Get Customer Reviews Efficiently Using Strong Communication Techniques
How do small businesses get customer reviews that bring new customers through…
Your AI Assistant Should Be Able to Answer These 4 Questions
Not all AI assistants are created equal. In fact, many that purport…